Ordering & Delivery
Yes, you can! At the moment, we are only delivering to the Cranbrook and Fernie area. You can get your order delivered to your door every Fridays.
There is no delivery fee for all orders over $60 (otherwise $5).
At the moment, we are only delivering to the Cranbrook and Fernie area. You can get your order delivered to your door every Fridays. There is no delivery fee for all orders over $60 (otherwise $5). We need time to process your orders, that's why online orders need to be made by Wednesday midnight to be delivered the following Friday.
Kootenay Meadows and Stoke Juice have chosen to use a sustainable packaging for their products. Each bottle has a $2.00 bottle deposit included in the price.
Stoke Juice: Return the bottles to any of our distribution location to get the deposit back.
Kootenay Meadows : Return the bottles to Stoke Market Kimberley to get the deposit back.
You can return your Stoke Juice bottles at our store in Kimberley, and at any of our distribution location. Due to Covid-19 a few exceptions may occur.
Return your milk and cream bottles from Kootenay Meadows to Stoke Market Kimberley to get your deposit back.
We are working hard to get a big collection of the best products online. If you're not able to find your favourite product online, or you have a specific product in mind that you have seen in our in-store collection: please leave a comment with your online order and we are happy to help you find the right product and add it to your online order.
Please reach out to us in case you have to cancel your order, this can be for any reason. Together we will find the right solution. You can send us an email at email@example.com, or fill out the contact page through the button below!Contact us
If we send you the wrong product, a faulty product, or something that is not fresh, we will happily provide a credit card refund within 30 days of purchase. If you would like to return a product that meets these criteria, please take a picture of the product and email it to firstname.lastname@example.org. Please do not bring the product back to the store. We cannot accept returns or exchanges if you ordered the wrong item or simply no longer want or like the item.
Produce Box Subscription
The Produce Bin is a pre-made, ever changing selection of fruits and vegetables. Each box contains $50 worth of local and organic produce.TAKE ME TO THE SUBSCRIPTION
Absolutely! you can "add-on" any item from our online store. In the note section of your order, simply tell us what item(s) from your order you'd like to be added to your subscription or send us an email.
Depending on your preference, you can choose to receive the Produce Box every 1 week or every 2 weeks.
Your Produce Box can be picked up at the store on Thursdays for Kimberley area, and we deliver right to your door in the Cranbrook and Fernie area on Fridays. Please not that orders need to be made by Sunday midnight to be picked up or delivered the following Thursday and Friday.
When you first sign up for your subscription you will receive an email with a login link to your account. This is the easiest way to add a product, skip or cancel your subscription.
You will receive an email weekly/bi-weekly letting you know your subscription is about to be charged. This email includes a 'manage your account' link in case you need to make any changes to your subscription.
Alternatively just reach out to us at email@example.com and we will be happy to take care of it for you.